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Conduct risk and treating customers fairly

Firms are now preparing their application pack ready for applying to the FCA for authorisation. It is essential that regulated firms can provide management information that evidences that Treating Customers Fairly (TCF) is central to their values and at the heart of their customer relationship.

The customer journey includes product design, marketing, distribution, advice, application and after care service. The customer outcomes must evidence that TCF is embedded within the culture of your firm.

Click here for the framework for Conduct Risk